RMPEx Role Model Experience

Plenary Presentation: Gerry Agnes, CEO, Elevations Credit Union

Elevations Credit Union, based in Boulder, Colorado, won a Baldrige Award in 2014 and again in 2020. They are the first two-time winner in the nonprofit category. An assessment by the American Credit Union Mortgage Association ranked Elevations as No. 11 out of the top 300 credit unions in the nation, outpacing both its asset size, which ranks No. 127 out of 300, and its ability to lend only in Colorado versus other lenders that cross state lines. In spring 2020, Elevations ranked in the top 95% of U.S. organizations for overall employee engagement based on the Gallup Q12 survey.

The plenary session provides an overview of Elevations Credit Union and the story of why Elevations selected the Baldrige Performance Excellence framework. Gerry Agnes, CEO, walks through how the framework helped Elevations establish a structure and processes to support a culture where employees feel seen, heard and valued. Gerry also provides an overview of how the credit union, members and employees have been positively impacted by our commitment to the Baldrige Performance Excellence Framework.