RMPEx Role Model Experience Day

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Friday, September 16 (Virtual)

8:30-12:00

8:30-8:45: Steve Schmidle, RMPEx Board Chair and Mike Gratz, RMPEx Executive Director

Welcome & Opening

8:45-9:15: Kelly DiMartino, City Manager

Why Baldrige? How has the City used the Baldrige framework to challenge ourselves and to inspire “big thinking”? (Why is it important? How have we improved based on this journey? What is excellence to us? Why does it matter? Tips for getting started, and lessons learned.)

9:15-10:00: Tyler Marr, Deputy City Manager & Travis Storin, CFO

Sustaining a Culture of Excellence Leveraging a Leadership System to Provide Both Stability and Adaptability. Creating a focus on action to achieve success, now and in the future- short- and long-term action plans.

10:10-10:55: Amanda King, Director of Communications & Public Involvement Office/ Interim IES Director

Engaging and Listening to Diverse Customers Creating a people-centered, community focused communication approach that weaves together the community context to best understand the equity landscape.

10:55-11:40: Roland Guerrero, Lead Specialists, Process Improvement & Cate Eckenrode, Senior Specialists, Process Improvement

Designing Fort Collins Improvement System Implementing a process improvement movement that incorporates a City-wide systematic approach to problem solving and capacity building.

11:40-12:00: Mike Gratz & Terri Runyan

Close & Q&A

Friday, September 23 (On-Site Experience)

8:00-8:30: Light Breakfast, Gather & Network 

8:30-8:45: Mike Gratz, RMPEx Executive Director

Welcome & introductions

8:45-9:30: Kelly DiMartino/Tyler Marr

Our Leadership System – Sustainable Leadership through Alignment and Consistent Key Processes

9:30-9:45: Break and gather for tour shuttles

10:00-10:45: Nicole Hahn

Experience #1 Traffic Ops* Have you ever wondered why sometimes you hit all the green lights, and sometimes you don’t? Is there a method to this madness? Find out how Fort Collins uses the Advanced Traffic Management System to monitor traffic and control the traffic signals. This tour will demonstrate the value of the Baldrige framework, at an operational level. Strategic alignment, customer input, data driven, and process improvement will be exhibited in real time.

10:45-11:15: Aaron Iverson

Experience #2 FC Bikes - Platinum Community: Fort Collins has been designated, by the League of American Bicyclists, a Bicycle Friendly Community since 2003. In 2018, the city received a Platinum redesignation, maintaining ranks with only 4 other communities in the U.S.: Boulder, CO, Davis, CA, Portland, OR, and Madison, WI. FC Moves accomplishes its mission through three programs: the FC Bikes Program, Safe Routes to School (RTS), and Transportation Planning. This three-pronged approach ensures that long range (planning) needs as well as current (programming) needs are met.

11:30 -12:15: Darren Moritz

Experience #3 Streets Operations: We all take for granted that our streets are maintained, our sidewalks are kept up, and snow is removed in a timely and safe manner! Take a “behind the scenes” look at how these activities happen as our Streets Department uses real time data, tracking mechanisms, customer input and innovative methods to keep Fort Collins in great shape!

12:15- 12:30: Back to City Hall and disperse

12:30-2:00: Participants go to lunch on their own

2:00-4:00: Expedition to Excellence Round Table Discussion (E2E Participants and Invited Guests)